Privacy Policy

Last Updated: July 1, 2025

Biohazard Cleanup Alpharetta GA ("Company," "we," "us," or "our") operates the website biohazardcleanupalpharettaga.us and provides professional biohazard remediation services throughout Alpharetta, Georgia, and the surrounding Metro Atlanta communities. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, contact us by phone or email, or use our cleanup services.

By accessing our website or engaging our services, you agree to the terms of this Privacy Policy. If you do not agree with the practices described herein, please do not use our website or services.

1. Information We Collect

1.1 Personal Information You Provide

We collect personal information that you voluntarily provide when you:

• Contact us by phone, email, or through our website contact form — including your name, phone number, email address, property address, and details about your biohazard situation.
• Request a quote or schedule a service — including property type, scope of work, access instructions, and insurance information.
• Communicate with our team — including any information shared during phone conversations, text messages, emails, or in-person consultations.
• Submit insurance claim documentation — including policy numbers, adjuster contact information, and claim-related correspondence.

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• Device and Browser Information: IP address, browser type and version, operating system, device type, and screen resolution.
• Usage Data: Pages viewed, time spent on pages, referring website URLs, click patterns, and navigation paths through our site.
• Location Data: General geographic location derived from your IP address (city/region level only, not precise GPS coordinates).
• Cookies and Similar Technologies: Small data files stored on your device that help us recognize returning visitors and improve your browsing experience. See Section 5 for details on our cookie practices.

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Insurance companies processing biohazard cleanup claims on your behalf.
• Property management companies or HOA boards coordinating cleanup services for your property.
• Law enforcement agencies or coroner's offices that provide property release documentation relevant to our services.
• Referral partners, including restoration companies, plumbers, or real estate professionals.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To respond to your inquiries, provide quotes, schedule and perform biohazard cleanup services, and communicate with you about ongoing projects.
• Insurance Coordination: To prepare documentation, itemized invoices, photographs, and waste disposal manifests required for insurance claim submissions.
• Compliance and Safety: To comply with OSHA, EPA, Georgia Department of Natural Resources, and other regulatory requirements related to biohazard waste handling, transportation, and disposal.
• Business Operations: To manage our business operations, including scheduling, invoicing, quality assurance, and internal record-keeping.
• Communication: To send service confirmations, appointment reminders, follow-up communications, and respond to your questions or concerns.
• Website Improvement: To analyze website usage patterns, diagnose technical issues, and improve the content, functionality, and user experience of our website.
• Legal Obligations: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following limited circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business, including waste disposal facilities licensed by the State of Georgia, laboratory testing services, and IT service providers. These vendors are contractually obligated to protect your information and use it only for the services they provide to us.
• Insurance Companies: With your insurance provider or their designated adjusters when you authorize us to coordinate directly on your claim. We share only the documentation necessary to process your claim, including scope of work, itemized invoices, photographs, and disposal records.
• Legal Requirements: When required by law, subpoena, court order, or governmental regulation. This includes compliance with Georgia state reporting requirements for hazardous waste disposal and OSHA incident documentation.
• Property Stakeholders: With property owners, property managers, HOA boards, or landlords when they are the authorizing party for cleanup services performed at their property, and sharing is necessary to fulfill the service agreement.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change in ownership or control of your personal information.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Service Records: Project documentation, including photographs, scope of work documents, and disposal manifests, are retained for a minimum of seven (7) years to comply with Georgia business record retention requirements and to support potential insurance or legal claims.
• Financial Records: Invoices, payment records, and tax-related documentation are retained for a minimum of seven (7) years as required by IRS and Georgia Department of Revenue regulations.
• Contact Information: Your name, phone number, and email address are retained in our customer database indefinitely for service history and follow-up purposes, unless you request deletion.
• Website Data: Automatically collected website data (analytics, cookies) is retained for a maximum of twenty-six (26) months.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. The types of cookies we use include:

• Essential Cookies: Necessary for the website to function properly. These cannot be disabled without affecting site functionality.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data. We may use Google Analytics or similar services for this purpose.
• Functional Cookies: Remember your preferences and settings to provide a more personalized experience on return visits.

You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or alert you before a cookie is placed. Please note that disabling cookies may affect the functionality of certain features on our website.

6. Data Security

We implement industry-standard administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• SSL/TLS encryption for all data transmitted through our website.
• Secure, access-controlled storage for physical and digital project records.
• Employee training on data handling and privacy protection procedures.
• Regular review and updating of our security practices.

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your data.

7. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct any inaccurate or incomplete personal information.
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions (such as records we are required to retain for regulatory compliance).
• Opt-Out: You may opt out of receiving marketing communications from us at any time by contacting us directly.

To exercise any of these rights, please contact us using the information provided in Section 10 below. We will respond to your request within thirty (30) days.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe we may have collected information from a minor, please contact us immediately.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website or services after any changes constitutes your acceptance of the updated Privacy Policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:

• Email: info@biohazardcleanupalpharetta.us
• Phone: (678) 270-3683
• Service Area: Alpharetta, GA and surrounding Metro Atlanta communities